How quickly do you respond to calls in East Freedom?+
For active leaks or storm damage, we prioritize East Freedom calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through East Freedom.
Will I get a written estimate before you begin?+
We give every East Freedom customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active PA contractor license and full insurance coverage, and we'll provide proof of both on request — most East Freedom customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many East Freedom customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in East Freedom take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our East Freedom crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for East Freedom homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in East Freedom or do you cover nearby towns?+
We serve East Freedom and the surrounding communities throughout East Freedom, PA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
